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FAQ

Where can I shop George korsa Jewelry ?

George korsa jewelry can be purchased online at www.georgekorsa.com  from anywhere around the world.You can also shop our jewelry at our store in Alexandria

Where are your store located ?

george korsa Alexandria store is located in France st. Souq el tork Besides el-Shorbage Mosque, also you can getthe specific location through Google maps.

How can I check product availability before visiting the store ?

to ask about availability for a certain product in store, you may Call our store directly.

What are the working hours for the george korsa El Manshya Store ?

The store open every day from 12:30 Pm to 10 Pm except Sunday is our holiday.

How can I reach out to the brand ?

you may reach out to team through email, and we will get Back to you the soonest.

For our customer service team, please email support@georgekorsa.com.

For general inquiries, please email sales@georgekorsa.com.

For the tracking the order, please email orders@georgekorsa.com.

For wholesale inquiries, please email info@georgekorsa.com

What is the jewelry made of ?

Every piece of our jewelry is intricately crafted In Egypt from 1000 karat talii Silver, brass heavily Dipped In 18K gold

How can I take care of the jewelry ?

Caring for your jewelry ensures that it will look great every time you wear it. Click here for some tips on maintaining the quality and beauty of your pieces

When an item is out of stock, how can i be notified when it’s back Again ?

To find out when a product is back in stock, simply visit the product page and subscribe your email in the “notify me when back in stock” box.

How long does it takes for the order to be processed & delivered ?

Online orders take up to 5 working days for processing, and 2 working days to be delivered inside Egypt. You will receive a confirmation email once the order is completed and ready for delivery or pick up. Please note that every order placed at George korsa handmade and prepared as per the customer’s request, ensuring the finest quality at every stage of the production process.

How do I receive my online order ?

We offer local & international shipping through a 3rd party courier service. We also offer a Pick Up service for orders placed inside Alexandria , which allows you to pick up your order from any of the George korsa store.. For more information, please review the Shipping Policy.

How much does it cost to ship my order inside Egypt ?

Our local shipping fees are 100 EGP for standard shipping and 160 LE for Express shipping. 

Do you offer international shipping ?

We offer international shipping for orders made through www.georgekorsa.com. International shipping rates vary according to the shipping zones. Actual costs for shipping are calculated after you have added items to your cart and filled in the shipping address information on the website

Can I exchange/return an item I bought through your website ?

If you are unsatisfied with your online purchase, we will happily accept unworn, undamaged or defective full price products for exchange or refund on merchandise credit, within 14 days of receipt date. Returns must be accompanied by a copy of the order delivery email and item must have kept the white plastic tag. Returns/exchanges will be approved after inspection.

Refunds will be made in the form of a credit voucher redeemable in stores or online within 1 year of issue date. 
For more information, kindly review our Returns Policy.

What if I want to refund or exchange an item I purchased from George korsa store ?

Unfortunately, items purchased from George Korsa stores are not eligible for cash refund. Refunds are made in the form of a credit voucher redeemable in stores or online within 1 year of issue date. You may exchange products purchased from stores within 14 days of the purchase date. We accept exchanges only if the jewelry is unworn and as good as new; accompanied by the proof of purchase and the price tag.
For more info, please review the Returns Policy.

What should i do if my george korsa jewelry needs repair ?

We happily provide a one-year guarantee period for your Jude Benhalim jewelry. We will repair any damage occurred to your Jewelry, in the exception of irreparable damage. A repair fee will be required for broken jewelry that have passed the 1-year guarantee period. For more information, please review our Repair Policy.

How can I return my damaged jewelry for repair ?

You can drop off your damaged jewelry in any of our George korsa  store.. If dropping off your jewelry is not possible, pick up & return by courier can be arranged on the customer’s expense. Click here to request the courier pick up service.

How long does it take for my George Korsa jewelry to be fixed ?

Broken jewelry is sent to the workshop to be repaired. As the repair process takes time, kindly allow up to 14 working days to inspect and repair your jewelry. Returning the repaired jewelry to you must follow the same delivery method as the drop off.

Can I replace a lost earring ?

We can only make and sell full pairs of earrings. If the style is in stock, you may purchase another pair. Some styles are produced for one season only and will not be available at a later time.

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